A gas co-op is a member-owned utility that delivers natural gas services to rural communities. Unlike investor-owned utilities that focus on generating profits for shareholders, co-ops like Yellowhead Gas Co-op are governed by their members and exist to provide affordable, reliable service.
We reinvest into our infrastructure and community rather than paying dividends to outside investors.
Yes! All customers of Yellowhead Gas Co-op are members of the co-operative. When you sign up for service, you become part of a community-based utility that’s governed by its members and committed to local priorities.
Becoming a member is simple! When you request a new natural gas service, you’ll complete a membership application and pay a one-time membership fee. Once approved, you gain accessto all the benefits of the co-op, including transparent rates, responsive service, and the right to vote on co-op matters.
Yes! You can sign up for online billing through our Manage Account portal. Online billing gives you access to digital statements, usage history and payment options from any device. To register, you’ll need your account number and an email address.
If you’re moving or no longer require service, contact our office directly to schedule a disconnection. We’ll walk you though the process and help finalize your account. Please provide advance notice so we can arrange a final meter read and ensure your billing is accurate.
Yellowhead Gas Co-op sets both a fixed monthly charge and a variable gas rate. The fixed charge covers infrastructure, maintenance and service delivery. The variable rate reflects the cost of the gas itself and is reviewed and approved on a monthly basis.
This ensures fair pricing that reflects actual market conditions and community needs.
Current gas rates can be found by accessing your account. You’ll see a clear breakdown of the fixed and variable portions, so you know exactly what to expect on your next bill.
As a member-owned co-op, we keep costs transparent and fair. We don’t charge extra administrative fees—your bill reflects only the actual cost of delivering natural gas to your home or business, along with infrastructure upkeep and safety compliance.
Bills are issued monthly and sent to the email or mailing address you’ve provided. You can pay online through your financial institution, pre-authorized debit, credit card (OptionPay), by mail or in-person at our office.
For added convenience, sign-up for online billing to view and manage your account digitally.
Contact our office for details, we’ll work with you to find a solution that fits your needs and budget.
A primary gas line is the main service line installed by Yellowhead Gas Co-op. It connects your home or building directly to our system and must be installed by us. A secondary gas line is any line installed after the meter, such as a line running from your house to a detached garage or shop.
Members can install these lines themselves (with the proper permit), or ask us to handle it. Just remember: secondary lines must stay within your legal property boundary.
To get started, you’ll need to submit a Primary Service Application along with a site plan, land title and applicable fees. Once your application is reviewed, our construction supervisor will work with you to coordinate the infrastructure and timeline. We bring in the service once your foundation is backfilled or your modular is delivered.
Yes! Property owners are permitted to install their own secondary lines as long as they pull a homeowner’s permit. Alternatively, you can hire a contractor or ask us to complete the work.
We’ll require a copy of the permit for our records to ensure an inspection will occur.
No! Our system uses ERT-enabled meters and aerial meter reading technology. Because we receive a continuous data window of about 40 days, there’s no need for a manual read when someone moves in or out.
Yes! We provide meter relocations, access coordination, safety inspections and diagnostics as part of our Meter Read Services. If your meter is hard to access, is showing signs of wear, or needs to be moved due to renovations, connect with us to schedule a visit!
Yes! Natural gas is a safe and reliable energy source when properly installed and maintained. Yellowhead Gas Co-op follows strict safety protocols and Alberta safety codes to ensure our infrastructure meets or exceeds industry standards.
We also provide ongoing education, safety inspections and line locates to help members work safely and around gas infrastructure.
Common signs of a natural gas leak include:
If you suspect a leak, leave the area immediately and contact 911, followed by Yellowhead Gas Co-lp. Do not operate electrical switches or use open flames.
If you think there is a gas emergency:
Gas emergencies can include the following:
We welcome non-urgent reports and questions too! If you’re concerned about meter access, pipe condition, possible encroachments, or general gas safety, please contact our office directly during regular business hours.
You can manage your account anytime using our Online Account portal. Through the portal, members can:
To get started, visit the Manage Account section on our website.
If you’re moving in or out of a property served by Yellowhead Gas Co-op, please contact our office as early as possible. We’ll help:
We’ll ensure there’s no disruption in service during the transition.
To cancel or transfer service, contact our office directly. We’ll confirm your final billing period and ensure the account is closed or transferred appropriately.
We’re here to help! If you have a concern about your service, account, safety, or infrastructure, you can:
Our team will review the concern promptly and follow up as needed.
If you’re unsure where to start, please give us a call or send us a message using our Contact Us page!
Whether you have questions about your bill, safety protocols, new service connections, or anything in between, we’re happy to help guide you.
We’re committed to keeping our rates clear, fair and easy to understand. If you have questions about a recent bill or want to talk through any part of your statement, just reach out to our team!
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