Membership Obligations

What You Need to Know

As a member of Yellowhead Gas Co-op, you’re part of a community-owned utility built on mutual respect, transparency, and safety. To help you understand your responsibilities and what to expect, we’ve simplified the key points from our standard Customer Contract:

Gas Delivery & Purchase

Members agree to purchase all natural gas needs for the service location directly through Yellowhead Gas Co-op. We commit to supplying up to 1 gigajoule (GJ) per hour. If more capacity is needed, the member may be responsible for additional infrastructure costs.

Infrastructure Ownership

All infrastructure up to and including the meter belongs to Yellowhead Gas Co-op, even if members contribute to the installation cost. We may use or extend this infrastructure to serve other members, in consultation with the original member.

Meter Location & Gas Ownership

The gas meter is installed on the member's property at a location determined by the Co-op. We’ll consider your location preferences if they meet technical and safety standards. Ownership of the gas transfers to the member at the outlet of the gas meter.

Right-of-Way & Land Access

To maintain safe, reliable service, members must grant Yellowhead Gas Co-op the right-of-way to access land for system installation and maintenance. These rights remain in effect even if service is paused or ownership changes.

Safe, Reasonable Access

Our team may enter your property at reasonable times to inspect, repair, maintain, or read meters. Please help us by keeping meters accessible and ensuring pets or property features do not pose a risk to our staff.

Equipment & Maintenance Responsibility

Yellowhead Gas Co-op maintains everything up to the meter. All piping and appliances after the meter are the member’s responsibility, including any required repairs or replacements.

Secondary Gas Lines

Members are responsible for any gas line extensions after the meter (to a garage or shop). These must comply with Alberta safety regulations, and a homeowner’s permit may be required. Note: If your property is later subdivided, new primary services may be required for any additional titles.

Liability & Safety

The Co-op is not responsible for supply interruptions caused by factors beyond our control. Members are responsible for preventing damage to Co-op infrastructure and must not tamper with gas lines. In case of damage due to negligence, the member is liable for all associated costs.

No Resale of Natural Gas

Natural gas supplied to you is for your use only. Reselling gas is not permitted.

Service Discontinuation

We may discontinue service due to: Supply interruptions, System repairs, Safety concerns, Fraud or property abuse, Non-payment or insolvency, Breach of contract. In most cases, 48 hours notice will be provided before disconnection, and reconnection fees may apply.

Communications & Notifications

All official communications may be sent by mail or posted directly at the service location. Please ensure your contact information (address, phone, and email) is always up to date.

Gas Rates & Charges

Gas rates and operating charges are set by our Board of Directors. Payments are due by the 25th of the month following your billing period. Late payments may incur interest charges.

Rentals & Third-Party Tenants

If you rent your property, you remain responsible for payment, even if a tenant signs a contract directly with Yellowhead Gas. Please ensure you’re aware of any missed or late payments.

Term & Agreement

This agreement is for 10 years and renews yearly unless terminated with 30 days’ written notice. It is non-transferable, and verbal agreements are not binding unless formally documented.

Subdivisions & Service Changes

If you subdivide your property, any land no longer connected to the primary riser must apply for a new contract and may be subject to additional fees or disconnection if service terms are not met.

Utility Encumbrance

Outstanding payments to Yellowhead Gas may result in a caveat registered against your property title. Please contact us if you have concerns or need assistance.
Contact Us

Keep Your Contact Info Current

If your contact details change, or if you’re away for an extended time, please let us know! It’s essential that we can reach you in case of service changes, maintenance, or emergencies.

Gas Meter Safety Guidelines

Please help us protect your meter and keep it accessible year-round: Don’t tie pets to the meter or allow them to interfere with it. Avoid stacking items against the meter or piping. Keep decks or structures away from the meter. Clear snow and ice using a broom (not a shovel!) Prevent water damage by fixing leaky gutters or downspouts above the meter. By working together, we keep your service safe and reliable!

Questions About Your Service Terms?

Our team is here to help. If you’d like clarification about any of the terms listed above, or if you’re planning work that may impact your service, we encourage you to reach out early.

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