Natural gas service is extremely reliable, but interruptions can still happen. Severe weather, third-party damage to pipelines, or system maintenance may cause temporary outages in parts of our service area.
If your service is unexpectedly disrupted, Yellowhead Gas Co-op is committed to restoring it quickly and safely, while keeping you informed every step of the way.
Once your request is submitted, qualified technicians will visit your property if required mark the locations of underground lines using flags, stakes, or spray paint.
If your gas appliances suddenly stop working or your home feels unusually cold, you may be experiencing a service interruption. Don’t panic, natural gas outages are rare and are resolved quickly.
Here’s what to do:
If you’re unsure whether it’s a full outage or an appliance issue, it’s always best to call. Our team is happy to investigate and guide you through the next steps.
At Yellowhead Gas Co-op, your safety and comfort are our top priorities. While gas outages are uncommon, knowing what to do–and who to call–can make all the difference in protecting your home and your loved ones.
If you ever experience a disruption or have questions about your service, don’t hesitate to contact us. Our team is ready to respond, walk you through next steps, and restore service with care.
Reliable service, local response and a team that puts your safety first.
Natural gas is safe when used properly, but if something doesn’t seem right, trust your instincts and take immediate action. Yellowhead Gas Co-Op reponds to emergencies 24 hours a day, 7 days a week.
If you smell gas, hear hissing near a line, or suspect there’s a leak or safety hazard, it’s critical to act quickly and carefully. Even if you’re unsure, it’s better to be sage and report the issue.
Here’s what to do:
Emergencies don’t happen often, but when they do, a calm, immediate response makes all the difference.
Gas emergencies aren’t always obvious, but knowing the warning signs can help you act quickly. If you notice any of the following, treat it as an emergency and contact us right away:
A strong, sulfur-like or “rotten egg” smell indoors or outdoors is the most common sign of a leak.
Unusual sounds coming from pipes, gas meters, or underground could indicate escaping gas under pressure.
Broken and exposed gas lines, especially during construction or digging, most be reported immediately.
Flames or smoke near meters, pipelines or gas-powered appliances are extremely dangerous and require emergency response.
If your CO alarm goes off, leave immediately and seek medical attention if you feel dizzy, nauseous, or light-headed.
Striking or uncovering a gas line while digging, even without obvious damage, poses a serious safety risk and must be reported.
A sudden loss of heat or hot water may signal a system issue or safety shutdown that needs investigation.
Any signs of interference with your gas meter or line should be reported for inspection and safety assurance.
If you’re ever unsure whether something counts as an emergency, call us. It’s better to check and be safe.
To ensure the fastest response for those who need it most, please use our main office number for all non-emergency requests and questions.
Examples of non-emergencies include:
For these types of inquiries, please call our main office during regular business hours or visit our Contact Us page to get in touch with the right team member.
Keeping our emergency lines clear helps us respond quickly when every second counts.
Whether it’s day or night, weekday or weekend, if you’re facing a gas emergency, don’t wait! Yellowhead Gas Co-Op is ready to respond with care, urgency and professionalism our members count on.
For all non-urgent questions or service needs, visit our Contact Us page or call our main office during business hours.
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